We respect the privacy of those using our services and our website and the following policy explains how we collect and use information and the controls and rights you have.
Who we are and our aim
We are the National Holiday & Home Parks Alliance Ltd and we were formed to become a hub to benefit all Park Owners which in turn should assist their residents and customers and the Park Industry as a whole.
The National Holiday & Home Parks Alliance Ltd is the Data Controller and our contact details are:
Collection, use and disclosure of personal data
The NHHPA is the ‘controller’ of the personal data you provide to us. We aim to take the minimum amount of personal data as possible such as your name, postal address, telephone number, email address and your bank details if you are supporting us financially and we take our duty to process your personal data very seriously. We collect, store and use your personal data for legitimate business purposes and services, from ourselves and other parties which may be of assistance to you such as registration, information updates, available services, purchases, editorials and feedback. On other occasions, we may process personal data to fulfil a contract (for example, if you have purchased something) or where we are required to do this by law or other regulations.
NHHPA also processes your data when it is in our legitimate interests to do this and when these interests do not override your rights.
We aim to contact businesses rather than individuals and therefore we do not seek consent to send you marketing communications as these communications are both in our legitimate interests, provide updates about our work and services, and in your interests. Should you wish to stop marketing communications please email firstname.lastname@example.org
We require all third parties to respect the security of your personal data and to treat it lawfully and we do not allow third party service providers to use your personal data for their own purposes and only allow them to process your personal data for specified purposes and in accordance with your instructions.
What are Legitimate interests?
Following the data protection law which started in May 2018 there are a number of lawful reasons we can use and/or process your personal information. One of the lawful reasons is called ‘legitimate interests’.
Broadly speaking Legitimate Interests means that we can process your personal information if:
We have a genuine and legitimate reason and we are not harming any of your rights and interests.
This means that when you provide your personal details to us we use your information for our legitimate business interests to inform you of updates, information, products, services and generally giving you access to the improvement of your knowledge and business.
Our objectives and Interests
Our objective and ‘Legitimate Interests’ are to assist all Park Owners by:
- Introducing ourselves to you.
- Providing information and updates via ourselves and third parties.
- Introducing access to income streams via third parties and ourselves.
- Delivering substantially reduced subscriptions when compared to similar organisations.
We will process the personal information you have supplied to us to conduct and manage our business and enable us to give you access to information, service and products securely.
- Direct Marketing:We will contact you mainly by email but sometimes by post and telephone with information, services and products relevant to you and in your interests.
• Ordering online: To process an order, payment needs to be taken and contact information collected, such as name, address and telephone number and we need to record the transaction.
• Protection: To ensure our systems are secure when you are transacting on our website and we are processing your information.
• Personalisation: To enhance, modify, personalise and improve our services and communications for your benefit.
When processing your personal information for our legitimate interests, we will consider the potential impacts on you. Our legitimate business interests do not automatically override your interests and we will not use your personal data for activities where our interests are overridden by your interests save for having your consent or needing to comply with our legal obligations.
How we obtain your details
We collect your personal information in a number of ways:
- When you provide it to us directly
- When you provide permission to other organisations to share it with us
- When we collect it as you use our website.
- When you have given it to a third party and you have provided permission to pass your information on to us.
- From publicly available sources.
We will not knowingly contact children or those under the age of 18 years.
Sharing your information
We only disclose information to third parties or individuals when obliged to by law, for purposes of national security, taxation and criminal investigations and the following:
*If you have agreed that we may do so by use of our web site or any other form of communication with us.
*When we use third party services to process, mail or deliver orders, responding to questions about products or services, sending mail and emails and credit/debit card payment.
* If we receive a complaint or for any other lawful purposes.
* We will never sell or rent your personal information to other organisations.
Retaining your information
We only hold your information for the period necessary for use. This period will normally be for six years after your last membership payment unless there are legitimate reasons to retain it longer.
You have the right to ask us to remove your personal information from our records and we will respond when we have actioned your request and if we need to refuse any removal we will give you the reasons why.
A new data protection law gives you the following rights:
- The right to be informed how we use your personal information
- Access a copy of the information we hold about you
- To rectify the information we hold about you if it is wrong
- Ask us to stop using your information
- Ask us to remove your personal information from our records
- Object to the processing of your information for marketing purposes
- Obtain and reuse your personal data for your own purposes
- Not be subject to automated processing
Complaints should be directed ourselves using the contact details given above or the Information Commissioner’s Office (ICO) (www.ico.org.uk).
This document was last updated: 24 October 2018